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Billing charging my account charges

Dawnmarie50
Community Member

There’s no options above for my question who do I call for google putting a charge against my bank account and I have no idea what it’s for?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

If you think it could be a charge relating to Google Nest, the Google Nest support team can help advise.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product, type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

MplsCustomer
Bronze
Bronze

@Dawnmarie50 

If it's regarding your Nest Aware subscription, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Alex_S
Community Specialist
Community Specialist

Hi there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to contact our Nest Aware support team?

 

Thanks for the help, @David_K and @MpIsCustomer.


Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hello Dawnmarie50,

 

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.


Best,
Alex