Nest app on multiple iPhones and iPads are freezing when reviewing history. It gets stuck on a specific time and won’t play, rewind or fast forward. Many times we get the blue spinning circle and have to get out. Yea we have deleted camera history, uninstalled, reinstalled app, signed out and no, it is not a WiFi issue. I can’t find any solution or add to previous posts about this problem. I know we’re not alone so hoping Google Nest fixes this since we pay for a service that has been broken for a while.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you have a current Nest Aware subscription? Also, which phone are you using with the app? What is your wifi speeds like and how far away is your router from your device?
Yes we have a subscription for 2 cameras. We use multiple iPhones to access the camera feeds and they are all Apple iPhones XR and 11s. The iPad is just 2-4 years old. WiFi speeds are 250-450mps and cameras have always been about 10 feet from router. We did go through the web portal instead of the app and did not experience the freezing when reviewing history.
Well I am relieved to see that it's most likely isn't a connection issue. I am wondering if its related to an update or the firmware of the camera. I assume that you have tried to restart the device?
I just wanted to jump in real fast and thank you for your feedback. This looks to be an ongoing possibly software-related issue. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
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4110054 is software on my Nest Doorbell (wired) this is the main one I’m concerned with but I do have the issue with other Cameras (I don’t think older DropCam has any issues)
Doorbell is literally right next to Router maybe 2 ft through a wall of course. It can freeze also during an attempt to answer a Doorbell ringing in the App and you try to Answer it.
when I first got the System last year it worked perfect. Been the last 4-5 months this problem is persistent. If I swipe the App off on iOS iPhone 11 I can start looking at Cameras History again but within a Minute or 2 the Camera frame spins the loading graphic. It never recovers and I need to restart Nest App