Thanks for visiting the Community. I'm sorry for the trouble and for the delayed response here. May I know if you have a non migrated (legacy) or migrated account? when did the issue start? Also, what type of camera do you have?
Looking forward to your response.
It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.