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Can’t get an entry key

Community Member

Nest app is telling me to add my thermostat. It is already installed. Nest app used to work but now it doesn’t. It told me to get an entry key. So I went to the thermostat, followed the directions, went into settings, went into Nest app, saw the words “thermostat is connected” and that’s all I can do. There are no choices to go into the Nest app setting to get an entry key, no matter what I try. It’s a dead end. So, I am asking how do I get the entry key? I cannot sign in to the Nest app on my iPhone without it.


Community Member

Same I tried and I was least expecting this kind of poor help/support on such an expensive development ce

Community Member

Same here. Cannot find entry key on thermostat. No help h ere

Community Member

Same issue here.  Cannot find an answer.  Connection with my phone was lost this morning. 

Community Member

same issue-do I have to cancel the app on both of my thermostats and start again?