cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get my speaker to set up

Kiki14
Community Member

I started setting up my speaker I put in my address I've done the internet all that stuff but when I try and say hey Google it says that my speakers not setup please tell me what I'm doing wrong

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Kiki14,

 

Thanks for reaching out. I am sorry to hear that your set up process is not going smoothly. I understand your concern and would be more than happy to help find a solution. First, I have some questions to get a better understanding of this situation.

  • Which Google speaker is this post in regard to? (model name, generation number)
  • Is your device powering on?
  • Does your device show up as 'connected' in the Google Home App?
  • Is your phone and device all on the same WiFi network?
  • Could you try to reboot and Factory Data Reset your device?
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

Please keep me updated, I look forward to your response. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.