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Can't get nest entry key

Cosso
Community Member

My email address that was set up with my Nest is no longer active, is there anyway of just changing the email on my account so I can re access the nest app? My wife can still access the app on her phone and alter the nest but I can't on my phone.

 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Cosso, 

 

Sorry for the delay but thanks for reaching out.

 

Do you still need help with this? If yes and your wife is using a migrated Google account on her Nest app, she can invite your working Gmail as a member of the house where your Nest devices are. Take a look at the step by step guide here: https://bit.ly/2K0rOFH

 

Hope this helps.

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need help with this?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba