Can't remove home from Nest app

[oldpearse]

Hi. I have two homes in my nest app. The one with no devices on which I have renamed X allows me to 'Remove Home' from home info setting. When I restart the Nest app after removing the same home X is back again. The other home does not have the removal option so I assume that is linked to my Home app. How do I remove home X permanently please?

Screen shot

[Juni]

Hi oldpearse,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. What is the make and model of the phone that you are using for your Nest app? Try to clear cache and data then observe if this will make a difference. Uninstalling and reinstalling might help too.

Hope this helps. 

Regards,

Juni

[oldpearse]

Hi Juni,

I have a pixel 6 phone.

I have tried clearing data and cache. When I log back into the app the home X is still there. I have tried removing Home X from home info menu then clearing cache and data. Home X always returns. Same with uninstall of app after Home X removal, reinstall and it is back again. When I do log back into the app after data clear or reinstall, Home X is always the one selected by default of my two Homes if that helps. But Home X is the only one of the two homes that I have the removal option under Home Info.

Thanks

Mark

[Juni]

Hi oldpearse,

Thanks for trying that. Sorry that you are still experiencing the issue.  Could you try to use another phone so we can further isolate the issue? 

Looking forward to your response. 

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake