Can’t remove home in nest app

[HvToor]

When I delete a Home in the Nest app nothing happens and the home is still visible. I tried this in the app and om the website.

[Jake]

Hey HvToor,

I wanted to follow up and see if I could be of any help. I found an article with more details on managing your home. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[HvToor]

Hi Jake, thank you for your reply. I found this link also and followed the steps for removing a house but nothing happend when I click on the button remove house.

[Markjosephp]

Hello there,

I know it has been a while, but I wanted to ensure that everything was covered here.

Thanks for the assistance here, Jake.

@HvToor, removing the Home structure would only work in the Google Home app. Please make sure to sign in with the same email address associated with your thermostat or the Nest app. Once logged in, go to the home structure that you would like to be removed, then tap Settings > Leave this home.

Please let me know if that helps.

Regards,
Mark

[HvToor]

Hi Mark,

Thank you for your advice. I am logged in with the same account in the Google Home app but the home structure that I want to delete is not visible so I can not remove it. It only shows up in the Nest app.

[Markjosephp]

Hi HvToor,

Got it. Thanks for the update. To be sure, could you share a screenshot of the structures available in both the Google Home app and the Nest app?

Best,
Mark

[HvToor]

What is the best way to share these screenshots?

[zoeuvre]

Hi folks,

@HvToor, you can go to this link then hit reply. Click the camera icon or you may click the three horizontal dots to expand the toolbar. From there, you'll be given the option to send a photo or a screenshot to us. 

All thanks for your help, Jake and Mark. 

Best regards,

Zoe

[zoeuvre]

Hello HvToor, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[HvToor]

Hi, when I click on the link nothing happens and this site is loading again.

[HvToor]

Just looking wrong. I uploadend the structure screenshots.

[HvToor]

 

 

[Markjosephp]

Hello there HvToor,

I'm sorry for the late response. How's it going? Have you managed to remove the unwanted home structure? You can delete a home from the Google Home app if you’re the only home member.

Install the Google Home app in the App Store and sign in with the same email address you used with your thermostat or in the Nest app. Once installed, you can follow the next steps here in this article.

Let us know if you need more help.

Regard,

Mark

[Markjosephp]

Hi HvToor,

Checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hey there, HvToor,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark

[HvToor]

The problem still exists. The second home is not there in the Google Home app and only exists in the Nest app where I cannot delete it.

[Markjosephp]

Hello HvToor,

Great troubleshooting so far. I'm sorry for the trouble this may have caused you. I understand that this can be confusing, as you may need to use a different app to resolve it. Please make sure that you are signed in with the same email address associated with your thermostat in the Nest app. You can also share with us a screenshot of the Google Home app to ensure that you're on the right page.

Best regards,

Mark

[HvToor]

 

I am signed in with the same e-mailaddress. As you can see in the image I have no thermostat connected with the testhome only with Kerkplein 9.

[Markjosephp]

Hi HvToor,

Thanks for the effort, but it appears that the screenshot is the Nest app's homepage. To help you better understand the Google Home app, please check out this article about how the Google Home app works. There's also a link included to where you can install it. 

Once installed, choose the same email address you've been using with the Nest app and continue the prompt until the app itself asks you which home you would choose. Select the one you would want removed and skip the part where it asked you to add a new product. You will be redirected to its homepage; go to Settings > Remove this home as your final step.

You can share the screenshot with me so I can walk you through it if you're having trouble from here.

Keep me in the loop.

Best,
Mark

[Markjosephp]

Hi there,

I don't want to be a nudge, but I'd like to check if you were able to get the home structure removed from the Google Home app. Feel free to reach back if you still need help.

Best regards,

Mark

[HvToor]

Hi, no problem it does not feel so. 🙂

The thing is when I reinstall the Google Home app I can only choose te right home and not the home that I want to be deleted. What am I doing wrong.

[Markjosephp]

Hey there, HvToor,

Interesting. Can you verify that you are logged in with the same email address as with the Nest app? If both are in the same account, follow these steps to view the available home structures:

1. Open the Google Home app.
2. Tap Favorites, then tap the name of the current home.
3. Select a new home from the drop-down menu. If the drop-down icon doesn’t appear, it means you only have one home in the Home app.

You can also share with me a screenshot of it. Keep me posted.

Regards,

Mark

[HvToor]

I tried your solution but the thing is there is only one Home in the Google Home app. Could it be that because I have no product connected to the wrong home in the Nest app that the wrong would not be visible in the Google Home app?

[Markjosephp]

Hey HvToor,

I appreciate you keeping me in the loop. Could you tell me what type of Google Nest devices you have? Are they all visible in the other home structure?

Thanks,

Mark

[HvToor]

I only have the Nest Thermostat and it is visible in the other home structure.

[EdmondB]

Hey folks,
 

@prmcpa, we'd like to know more about this. Please fill out this form so we could investigate further.

Thanks for the help, @MplsCusomer.

Regards,
Edmond

[HvToor]

The problem still exists. In the meantime I have removed in the Google Home app my home and it is also removed in the Nest app. However the home which I added manualy in the Nest app still excist and connot be removed.