Can't rename a couple Google Home Devices

[oy_vey]

I can't rename two Google Home devices:  a Nest Hub and  Chromecast

I've tried removing the devices from my Home and even factory reset, but no luck.

I've even tried renaming the devices on two different Pixel phones (3 and 5a).

The rename saves and on Google Home when I look at the name, it looks good.

But when I go to rename the device again, it resorts back to the old name.

[JJsomanytabs]

I am having a similar issue.  Went through about an hour's worth of troubleshooting via the official Live Chat and in the end the support rep said that this is a bug and had me send feedback through the Google Home app.  Super frustrating.

[jeffricks]

No solution for this still?? It's been months people have posted this complaint

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[oy_vey]

Yes the issue still exists.  Can't rename a couple Nest Hub devices.

[GarrettDS]

Hey there, 
Sorry to hear that. 
So what troubleshooting steps have you taken to try and fix the issue? 

I look forward to hearing from you. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 

Thanks for letting me know what you have tried. 
Would you mind uninstalling the latest update on the Google Home app and trying that? You can also try to clear the cache from the app as well. 

I look forward to hearing from you. 

Best regards, 
Garrett DS

[oy_vey]

My Pixel 3 phone wouldn't let me install the latest update as I could for other apps.

So I uninstalled the app, reinstalled, but still no luck.

Clearing the cache didn't fix things, either. 😞

[GarrettDS]

Hey there, 
Sorry for the late response on this. Have you tried uninstalling the update on the app, and going back to the old update? 

Please let me know if that helps. 

Best regards, 
Garrett DS

[oy_vey · Accepted solution]

Garrett, I got it to work!  The solution (no joke) was to buy an iPhone and use the Google Home app on that.  Sad that I couldn't do the same thing on Google's own Pixel phones.  You can close this case.

[GarrettDS]

Hey there, 
Sorry to hear that you had to change that, I'm happy to take this feedback and pass it forward to our engineering team. Since we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS
 

[oy_vey]

1. I've factory reset the devices (one Nest hub, the other actually a Chromecast).  No luck.
2. I've removed the apps from Google Home and then re-added.  No luck.
3. I've uninstalled Google Home off phone.  No luck.
4. Tried another phone using Google Home to rename.  No luck.