Can't sign into Nest app on iphone XR

[CKemptonPackard]

About a month ago, I lost my ability to log into the Nest App. When I try to sign in using my Google account, the Nest App sends me to the "Make sure you trust Nest" screen, to which I click "Allow". After I click on "Allow", the Nest App returns me to the "Welcome home. Sign in with Google" screen where I started.

* Have used Nest app on my iphoneXR for 3+ years. 

* iphone XR is running on iOS 16.1.2

* I've migrated my account over to Google over a year ago. Never had a problem with signing in after migration.

* Have two different homes on my Nest Account

* Use Nest for smoke detectors, thermostat, and camera's 

* When I launch Google Chrome (on both my iphone and Macbook Pro) and go to Nest.com, I'm able to sign into my account and see everything on both of my homes. 

* I've deleted and reinstalled the Nest App several times

Any guidance would be very appreciated. Thank you

[janthadeus]

Hi CKemptonPackard,

I’m sorry you’re having trouble with your Nest app. No worries, we’ll sort this out — a few questions: is your iOS version up to date? Is there a pending iOS update? Also, do you have another phone to test your Nest app’s functionality?
 

Here are some troubleshooting steps you can try:

• Check for software updates on your phone. Obsolete OS versions may break some app functionality.
• Switch your connection from Wi-Fi to cellular data then try signing in again to your Nest app.
• Restart your phone. Turn it off for 60 seconds. Then, turn it on.
• Try another device if your Nest app works with no issues.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni