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Cannot Unlink device from account

Dennisbman
Community Member

Hey,

I have a smart switch linked to my account through GE Cync, that I no longer have access to physically. I unlinked it from my GE account but it still stays linked to my Google account. I’ve tried to move it to a different Home and deleted that home, but it reappears under my current Home as a ‘Device linked to me but not in home’. 

42 REPLIES 42

Benj55
Community Member

This issue needs to be fixed asap. 

I have ghost devices that appear linked to Google home through mi home connection. Yet, the mi home connection doesn't appear so I cannot unlink.

I tried uninstalling google home, deleting the home, deleting cache....nothing works.

I tried moving those unlinkable devices that appear offline to another home, but it fails. I wasted so much time for it to work that I'm about to smash my phone and Google nest.

kk415kk
Community Member

I'm also facing this issue with an Eufy security camera app. Can Google support help force remove it on the backend? I have several Eufy devices that still show up in my Google Home app despite the account being unlinked. If I try to link the account again, it doesn't show up as a linked account in the Google Home app and still has the same ghost devices there. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the responses. Have any of you tried removing your devices directly to your Google account then relink them again? Check the helpful links below.

 

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO


Keep me posted.

 

Thanks,

Juni