Cant complete Nest Cam IQ Outdoor Setup

[iggyfog]

Hi.

I have moved into a house that has a nest cam installed.

I am trying to set it up - because it is installed above the door frame - i cant get a clear shot of the QR code - so I am trying to use the 6 digit code.  All well and good until it says pick your serial number...and then nothing appears.

Not sure what to do?

[MplsCustomer]

@iggyfog 

I've seen at least one post from a customer who said if you waiting long enough or tried again, your serial number would show up--almost as if this is a problem with Google Nest's servers looking up serial numbers.

[iggyfog]

Thanks so much!  How long are we saying - wait long enough means? 

[MplsCustomer]

@iggyfog 

This was one of the posts:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-Reach-Camera-to-Get-Code-Help-to...

[iggyfog]

Still nothing coming up when i get to the serial number section

[iggyfog]

I have left the google serial number finder for ages (like hours) and nothing happens

[MplsCustomer]

@iggyfog 

You could try contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp

One other thought: In order for a Google Nest device to be used by a new owner, the previous owner has to remove it from their account (https://support.google.com/googlenest/answer/11151047?hl=en). Did the previous owner remove the camera from their Google home? If this doesn't happen, what usually occurs is that you get an error saying the device is attached to another account. I don't know whether that could also cause a failure to display serial numbers when installing without scanning a QR code.

[janthadeus]

Hi folks,

Thanks for your help, MplsCustomer.

Checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Regards.

JT

[iggyfog]

Hi JT - no i haven't had any luck with this.  I will contact google nest support

[aatienza]

Hey folks,

@iggyfog Sounds like a plan. Let us know how it goes.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie