I have moved into a house that has a nest cam installed.
I am trying to set it up - because it is installed above the door frame - i cant get a clear shot of the QR code - so I am trying to use the 6 digit code. All well and good until it says pick your serial number...and then nothing appears.
Not sure what to do?
I've seen at least one post from a customer who said if you waiting long enough or tried again, your serial number would show up--almost as if this is a problem with Google Nest's servers looking up serial numbers.
You could try contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp
One other thought: In order for a Google Nest device to be used by a new owner, the previous owner has to remove it from their account (https://support.google.com/googlenest/answer/11151047?hl=en). Did the previous owner remove the camera from their Google home? If this doesn't happen, what usually occurs is that you get an error saying the device is attached to another account. I don't know whether that could also cause a failure to display serial numbers when installing without scanning a QR code.