Connect Device Not Showing on Home App

[Fertree]

I have a new Google Wifi mesh system that I just set up. The first dozen devices set up nicely. However the last device does not show in the Google Home app. It is hard wired to an access point. It is connected as I am able to open a browser, type in the IP, and use it. It is not listed in either the active nor inactive devices. The problem is I need to use it remotely and it appears I can’t port manage without it being listed as an active device. Help please!

[Jeff]

Hey, Fertree.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Fertree]

Hi Jeff,

I did not get it to work. The unit is not wifi, but connected by ethernet cable. The problem I think is that the IP address is http rather than https (it is an older unit) and Google Nest only accepts https IP's. Am I right?

[Jeff]

Hi, Fertree.

This is something I would need to look into deeper. What is the device that you're trying to integrate that won't show?

[Jeff]

Hi, Fertree.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Fertree]

Hi Jeff, The unit is a Digital Logger Web Power Switch 7 https://shop.rfwel.com/web_power_switch_7.html  which is connected via cat cable and works properly. Because it is not recognized by the Nest, I cannot open it's port. Thank!

[Jeff]

Ok, thanks for the added info. I'll take that into account as I look into things.

Thanks!

[Jeff]

Hey, Fertree.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update the thread.
Thanks.

[Jeff]

Hey, Fretree.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks