Cync smart bulb’s connectivity

[Jadedun12]

I have lost connectivity between my phone app & my smart bulbs lamp

[Jake]

Hey Jadedun12,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jadedun12]

I called your number on my phone, a little while ago, just so I wouldn't have to hunt for the number and it would be in my most recent call history.  About to leave work now and it will take me maybe an hour to get home because I have one stop to make.

Thank you again, very much!!

[LovelyM]

Hello Jadedun12, 

We want to check if you were able to reach out to our support team to make sure you are back up and running now. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hi Jadedun12, 

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Best,
Lovely

[LovelyM]

Hey there Jadedun12, 

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely

[Jake · Accepted solution]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake