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Delete Unknown Devices in Google Home App

BigBadger
Community Member

How do I get rid of these devices.  i have no idea what they are and why I have so manyUnknown.jpg

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi BigBadger,

Devices will automatically be removed if they don't connect with your network within 30 days. There's not a way to manually remove them.

 

Regards,
Cathal

Usage.jpg

 

So far this has not been the case.  This unknown device shows no usage in 30 days.  I have no idea what this device is and why it is' being displayed.  

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

Please share feedback with the Nest team.

Step 1. Turn on device reports

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.

 Open the Google Home app Google Home app.

Touch and hold your device's tile.

At the top right corner of the screen, tap Settings Recognition & sharing.

Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

Open the Google Home app Google Home app.

At the top right, tap your account.

Tap Feedback and then tap the type of device you'd like to submit feedback for.

To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.

In the feedback summary, write a brief description of your issue.

Be sure to check the box for Screenshot and System logs.

To submit feedback, at the top right corner, tap Send .

 

Regards,
Cathal

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to jump in here to check to make sure that you saw the response from Cathal_S. Shoutout and huge thank you to Cathal_S for the help here. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS