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Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

Problem adding a camera

Already have an active Nest Aware subscription for our first camera. Recently added a second camera but is not recording videos. It's prompting me to subscribe again (my subscription is good through 11/2023) tried multiple ways including adding it in...

SunnyLu by • Community Member
  • 885 Views
  • 2 replies
  • 0 kudos

Cant get Entry Key -- How??

I have Nest THermostat E just purchased and installed. Ios app on phone works fine.I need an Entry Key to use the web app. This Nest E does NOT support the procedure used forlearning etc: Setting to 'nest app'.. It's not there.HOW do I get the Entry ...

TerryKing by • Community Member
  • 751 Views
  • 1 replies
  • 0 kudos

Resolved! Google home fail to link philips hue

Hello.For some time now I've had a problem with Google home: my philips hue lights no longer work.This prompted me to unlink / link my Philips hue account. Unfortunately, since then I've been unable to connect it, and I keep getting the same error: "...

bbat888 by • Community Member
  • 54051 Views
  • 49 replies
  • 10 kudos

Migrated Nest Account will not link to Google Home App

This exact question was already asked a year ago, and no one came to a conclusion on this. Prior to migrating my nest account to my google account, I used to be able to ask my Google Home to show me the front door, and it would show me my nest camera...

google protect

I have the google smoke CO detectors in my home. I am selling my house and would. like to know how to transfer the account to the new owners.

No option to update the service credentials

Hi,I have tried to add a service to google home, during that process i used my google id to login option. But that service is using my another google email id. So when ever i select that service it using my google id and failing it not giving option ...

Imransids by • Community Member
  • 1987 Views
  • 3 replies
  • 0 kudos

Can't recover gmail account

Hello Google I have 2step verification same gmail send gmail Please forgot my 2step verification My contact gmail.#Recovery gmail. # Please help me fix my problem

Abuzarkhan by • Community Member
  • 1687 Views
  • 4 replies
  • 1 kudos

Google Home removed device from Home and put it in 'local devices'

No idea if this is the right category!! For the last 5 and half years I have had my chromecast built-in Android TV as a fully functioning controllable device in my Home, assigned to a room, included in routines etc etc. No issues. Five and a half yea...

kyliejane by • Community Member
  • 10907 Views
  • 7 replies
  • 1 kudos

Google Home App

Hello, I have three Meross smart bulbs which are connected fine and work fine within the Meross app however when I try to use them via the Google Home App two of them get messed up. The bulbs are labelledHallway - works fineBedroomDaughter room---Bed...

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