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Difficulty in nest integration and fixing the camera on nest hub max

OmarSh
Community Member

I currently have a nest account that I use the same gmail as my google home. I was unable to migrate the account and when I want to add nest home max to activate the camera it state problem connecting to cloud.

 

I also have a control 4 system that is linked to nest account so how can I streamline all 

 

I am using the same gmail account for the three platform 

8 REPLIES 8

MrVacca
Silver Product Expert
Silver Product Expert

Hi @OmarSh - I'm not 100% sure, but I think the new Nest Hub Max can only be used with the Google Home app. I don't have one to test, but I don't think the Nest Hub Max is compatible with the Nest app.

Hope this helps and sorry if I was completely off on this one.

OmarSh
Community Member

I am trying to connect setup the camera on the google home app and I am unable to do so 

OmarSh
Community Member

I always get problem connecting to cloud 

MrVacca
Silver Product Expert
Silver Product Expert

Thanks for the clarification. Are you able to connect to any of your other nest devices in the home app or is this the only one that you have in there? 

OmarSh
Community Member

I am trying to connect also the battery cameras and the same problem "connection to cloud"

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the help, MrVacca!

 

OmarSh, to make sure, are you using a regular Google Account? Could you try reinstalling your Google Home app to see if that helps? Also, try using a different phone to see if you'll get the same result.

 

Keep us posted.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello OmarSh,

 

It's me again. I don't want to be a nudge but I'd like to check if you still need help with your Google Nest Hub Max?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hi OmarSh,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 


Regards,

Alex