11-27-2021 05:22 AM
For the life of me I cannot figure this out and it’s been months!
On my husbands phone:
the nest doorbell and thermostat were reset and set up in the nest app. Then It was successfully added it to the Home app.
Then added my own account as a family member to see the devices.
on my phone:
I can see the home and devices in my google home app but nothing in nest app.
When I click the doorbell, it says it’s offline.
when I click the thermostat, it says it was not set up properly.
why does it work for my husband but not for me?
11-27-2021 07:35 AM
The nest app is being migrated to the home app.
11-27-2021 08:29 AM
And when do we expect this to be done? It’s been months…
11-27-2021 08:33 AM
I think they would fix it by the first quarter next year.
11-27-2021 04:27 PM
Or you can delete everything and try again.
11-27-2021 06:21 PM
I’ve done that more times than you can imagine unfortunately and still not fixed
11-27-2021 06:33 PM
They are really good for phone patches and fixes. This migration may take a long time.
11-27-2021 06:36 PM
Yeah….. I am not holding my breath.. this is still and looking for an acceptable solution. What you’re saying is also not something that will definitively fix my issue .
12-01-2021 06:35 AM
turns out this was an issue with my email address being corrupted somehow during the migration process .. i shared with another new email and it seemed to have done the trick which is unfortunate because i would have preferred to use my main email.
12-01-2021 09:47 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS