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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4878 Views
  • 0 replies
  • 7 kudos

Unable to log into Nest account on my computer

Ever since I migrated my Nest account to Google, I have been unable to log in to Nest on my Mac laptop. When I go to https://home.nest.com/login/, I click on "Sign in with Google." That takes me to a new page that says "Choose an Account" and I click...

annieface by • Community Member
  • 491 Views
  • 0 replies
  • 2 kudos

Unknown devices

Google Home added playground with devices automatically detected but I have no clue what they are. says I have a washer which I have a pretty nice Maytag but don’t think it’s a smart one. Also tried it with the dishwasher and nothing. Also says I hav...

AriesNugz by • Community Member
  • 308 Views
  • 0 replies
  • 0 kudos

Can't delete ghost / unavailable devices

I've seen people asking how to delete ghost devices etc from Google home for the last 5 years, and STILL there is no answer on how to do it. Every time I say "sync my devices" it says syncing devices from 5 providers (I only have 4, one was deleted b...

ArtyMarty by • Community Member
  • 383 Views
  • 0 replies
  • 3 kudos

Google Assistant

Hi! I just purchased a new phone and I want to train Google Assistant to match my voice and my husbands voice so when the music is on in the car, either one of us can change the music or more, I honestly don’t care nor do I mind. Is this possible? If...

LostInG by • Community Member
  • 563 Views
  • 1 replies
  • 0 kudos

air conditioner linked via AC app but offline in Google home app

I have two Panasonic Eolia air conditioners linked to Google home through the Eolia (エオリア) app. I can control them through that app. They appear as expected in the Google home app, but they are always offline in Google home. I chose these particular ...

Aaroneus by • Community Member
  • 764 Views
  • 1 replies
  • 0 kudos

Bring back Equalizer in Google Home for JBL Link speakers PLEASE!

I have two JBL Link Portable "smart speakers" and the bass is super loud, to the point that I cannot turn the volume up past 60% or the bass becomes very distorted and sounds like there soon will be damage done to the speaker.I understand that the eq...

Anonymous by • Not applicable
  • 873 Views
  • 2 replies
  • 2 kudos

home away assist broken since 22nd june 24

home app v3.18.1.4 home/away presence sending stopped working on friday night. switching to nest v5.76.0.8 works fine but same handset using home to switch fails all other geofencing works. kasa. tuya. rven google smart lock by location. nest app wor...

eighty666 by • Community Member
  • 920 Views
  • 4 replies
  • 0 kudos

Nest error code migrating over to Google

I have gotten to the spot in the migration “Works With Nest” and I get an error “Opps! We’ve encountered an error. Please try again.” I did as there was a previous thread, but it still will not migrate over. I am using the Google Home App not the Nes...

kmslates by • Community Member
  • 638 Views
  • 3 replies
  • 0 kudos
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