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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Refund Committed

Case ID 4-6393000035511This has wasted countless hours of my time for TWO MONTHS, this week alone over 4+ hours. I missed 4 hours of my work this week plus many hours other days trying to get a refund that I was promised and committed. I have shared ...

jc88 by • Community Member
  • 556 Views
  • 2 replies
  • 2 kudos

billing how do I cahnge my options billing is too high

I have had my nest cameras and thermostats for years I was always paying close to 20.00-30.00 a month for 4 thermostats and 5 cameras two locations once google took over my bill doubled and i would like to see my options for lowering the bill but it ...

Debbie6 by • Community Member
  • 858 Views
  • 4 replies
  • 2 kudos

Resolved! 403 Error when trying to add radio service in Google Home App

Android version: 14Android Build: UQ1A.240205.004Google Home App Version: 3.13.1.4Device: Pixel 8 ProDescription of issue: I am receiving a 403 Error in the Google Home app when trying to add a radio service.Goal: Add SiriusXM radio service so that I...

Jaysus145 by • Community Member
  • 1012 Views
  • 4 replies
  • 0 kudos

nest thermostat account

I have created an account , and in that account is my home , and my business , I would like to add another business device to this account but make that device private from my other 2 devices . Is there a way to make this device shareable to my manag...

bdn002003 by • Community Member
  • 206 Views
  • 0 replies
  • 0 kudos

Can not set the Home and Away Routines

I have a problem with setting up the Google Home app on my wife phone. I have tried to make on the same way as i did for me but is not working.She does not hove "Presence sensing" option in the menu. I did not had as well but now i have it.So for my ...

Luccian by • Community Member
  • 232 Views
  • 0 replies
  • 0 kudos

3rd party camaras

I have and pay for nest aware service and know that it is moving to Google home app. We have the nest doorbell. Looking to install multiple exterior cameras. Some hardwired some solar. What fully works with goigle home mobile app so I don't have to p...

Bnab by • Community Member
  • 537 Views
  • 1 replies
  • 0 kudos

Log in verification

Tried to log into nest app and got message it needed to verify my identity and that a code had been sent to my email. No code ever arrived. Tried it repeatedly and cannot access either with app or via PC on nest website. Login is accepted but verifyi...

cowbarn by • Community Member
  • 370 Views
  • 1 replies
  • 0 kudos

Google TV location

I have recently moved from New Zealand to Australia and purchased a new google TV. We can’t download and activate Australian based TV apps - it says not available in your country. We have changed google play payment methods to Aust credit cards. Also...

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