Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Entire home got deleted (repost because you closed it as for some reason it wasnt' letting me reply)

Community Member

Literally woke up, and my home is not longer part of my account, both on the Home app and the Nest App. Worked fine last night when I armed my nest guard (remotely) today I find there is just no more house in my app, check across my phone and iPad same issue. And the 5 nest hubs I have too, kinda ridiculous 


Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. If I noticed that my entire home had vanished, I would be quite alarmed and shocked as well. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • Are you logged into the same account that your devices are connected too?

  • Do you share access with anyone else who may be able to change your Home/structure?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,


Community Member
  • well i spent 5 hours setting everything back up and its running fine, so there really isn't anything i am waiting on except to know if your product team actually figured out why - last thing i want is for it to happen again
  • Yes all logged into the same account
  • No access sharing
    • on this note, i was part of my moms account, and at the same time my house got deleted, i was removed from my moms house, so clearly on the backend, my account as it stood just didnt exist
  • i cant troubleshoot since this is all backend stuff on your end, i verified logging from multiple devices, saw the issue persist on the google home app and the nest app (my account is google only, wasnt a migrated account either)