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Entire home mysteriously deleted (in the home app)

automan
Community Member

Just as other similar posts.  Very frustrating.  My entire home in the Google Home app is gone!  And no way to restore.  I am the only one with access, MFA, checked sign-in activity and all.  No explanation as to how this happened.  Other two homes that I used in the past for testing are still there.  Deleting a home is quite deep on the menu with a confirmation so I doubt this happened by accident.  No young children at home.

Now need to re-do my entire setup.  Create rooms, setup routines, assign devices, update settings for speakers, speaker groups, etc.

 

Definitely need a restore option of sorts.

4 REPLIES 4

wickedrifter
Community Member

Same thing happened to me today. I lost everything. In my account. Is there any way to get it back?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS