Error when migrating nest account to google home

[yerkolas]

I have recently purchased a Nest Flood Camera and have setup on the Google Home App, now I am trying to migrate my nest products (Door + Theromstat) to the google home but getting an error "Your google home is tied with another nest account"

I dont know how to get this to work and have all the devices under one profile.

[MplsCustomer]

@yerkolas 

If your Google Nest products (your doorbell and thermostat) were set up in the Google Nest app using a non-gmail account prior to August 2019 and you have never migrated that Nest Account to a Google Account (as Google Nest has been recommending for several years), and you are now trying to migrate that Nest Account to a Google Account AFTER you have already set up your new floodlight camera there, you cannot do that. You can only migrate a Nest Account to a Google Account that has not yet been set up for Google Nest products.

See the Google Nest Help page below. We haven't had to do this, but Google Nest says you'll need to do the following (I don't know whether the process works or not):

"Use the Google Account that’s linked to another Nest Account.

1. Sign into the Nest app with your Nest Account.
2. Disconnect all your devices.
3. Sign out of the Nest app.
4. Select Sign in with Google sign in with the linked Google Account.
5. Reconnect your devices."

https://support.google.com/googlenest/answer/9297676?hl=en&sjid=15914018853270055770-NA#zippy=%2Cerr...

[EdmondB]

Hello yerkolas,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Thanks,
EdmondB

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni