I downloaded this app and tried to follow the instructions. After + there is no listed option to migrate from google WiFi where all my devices are. So then I tried to use the Set up a Device option and the app can’t find any devices. Yes, my WiFi is working, yes I’m signed in using the same gmail acct on both the google WiFi app & google home app. I’m more than frustrated as I’ve lost the ability to control my devices, including my thermostats which disappeared from the nest app when I somehow linked that account. And I can’t even re add those separately to this app as nothing happens when I scan the QR code. Grrrrr
I'm real sorry about the late response, I appreciate your patience! I assume that you're still having these account issues? If so, I'd be happy to help figure this out. I'll just need to ask you some questions:
Along with those questions above, would you be able to show me a screenshot or a video of what happens when you get stuck in the migration process, as well as when you scan the QR code of the thermostats? I look forward to your response, and if you had any other questions or concerns, please let me know!
I first experienced these issues last week when I tried to use the google WiFi app for the first time in months. I got the message that I’d need to migrate to google home but when I downloaded google home there was no option to migrate after I touched +. And there was no way to just add the thermostats. I’ve since managed to get the thermostats back onto the Nest app and that’s where the6 will stay.What I wanted to know from you is why there is no migration option on the screen after I touched the +.