09-07-2022 03:22 PM
I don't understand why the Google Home app is switching alone the Home and Away mode even if I'm at home. Do you have an answer regarding this problem? Thanks a lot.
09-09-2022 07:04 AM
I don't have an answer but I can tell you that lately the Home & Away functions that used to work great for me have recently become very frustrating because Google Home will show that the Home & Away functions were 'triggered' but most of the time the lights are not getting set accordingly. It seems to work about 40% of the time.
09-10-2022 07:01 AM
I too would like to know the answer to this question because it does this to me every single day. It switches to away and I never left the house.
02-07-2023 05:54 PM
That certainly hasn't been easy for you ― let's see what we can do about the Home and Away feature. What are the devices linked to your Google Home app? Are they on a created routine? What are the troubleshooting steps you've done so far? It would help a lot if you could do a sequential reboot first:
Keep us posted.
02-14-2023 04:59 PM
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
02-14-2023 05:01 PM
Hello. Regarding my question, I still have some troubles sometimes. For instance, today (5pm Pacific Time), the Google Home app has considered that I was away two times, but I did not move for my house.
02-26-2023 11:47 AM
Apologies for the delayed response. I wanted to ask if you're still experiencing issues with your Home and Away function? Is it through routines? Let's check the history in the Google Home app:
Looking forward to your response.
03-01-2023 11:51 AM
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
03-01-2023 12:02 PM
Using your instructions:
"On the home screen, go to the Feed, Recent events"
I don't find 'Recent Events' there.
03-01-2023 12:11 PM
I had a look on what you said but there's no change. The Nest device is still switching to "away" even if our two phone are in house. Still annoying.
03-07-2023 04:46 PM
Thank you for doing the steps. Nest would disable both location options and enable phone location again. Check your address. Also, let’s check the “Personal presence on Home and Away”, follow the steps below:
For additional troubleshooting steps, see this guide.
Let me know how it goes.