Google Home app remote not working (ios)

[muditagar]

Hi,

the remote from google home app is not working and it says “Full remote unavailable. Make sure your streaming device has the latest software.” 

I have tried reinstalling the app, have also verified that the app has local network permission.

[0mo]

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@muditagar wrote:

Hi,

the remote from google home app is not working and it says “Full remote unavailable. Make sure your streaming device has the latest software.” 

I have tried reinstalling the app, have also verified that the app has local network permission.

---

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@muditagar wrote:

Hi,

the remote from google home app is not working and it says “Full remote unavailable. Make sure your streaming device has the latest software.” 

I have tried reinstalling the app, have also verified that the app has local network permission.

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Check that both devices are on the same network. This happens sometimes to me when my phone and Google tv are not on the same network (using home app on my phone which switches from 5g to wifi and tv which is always on wifi)

[Bernie-M]

I am having the same issue. Up until the update a few months ago it worked fine. I have done all the same things as you. No luck. I would like to see a solution from Google.

[Jeff]

Hi muditagar,

I just wanted to jump in real fast to see if you saw 0mo's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Bernie-M]

I have seen the response above. Both devices are on the same wifi network so that is not the issue. I can use the remote on an Android tablet so the issue is not with the TV. The issue must therefore be with the iOS Google Home app.

[Princesss]

Hi Bernie-M,

Thanks for responding. Is there a way that you can try a different phone, preferably an Android device to see if you will also experience the same thing? We just want to further isolate if this a device compatibility issue or not.

Best,

Princess

[Princesss]

Hi Bernie,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel