08-29-2022 04:09 AM
My Google Hub Max suddenly stopped working and gets stuck at the G icon. Please Help!!!
Thanks & Regards,
08-29-2022 06:13 AM - edited 09-01-2022 07:51 AM
Thanks for visiting the Community.
I know how challenging it is to not have a working device when needed. Let's dig deeper into this.
Please try these steps below:
09-01-2022 07:50 AM
How's your Nest Hub Max? Did those steps help?
09-02-2022 11:03 AM
I have the same problem after the 8/24 you all pushed to my hub. I tried now 15 times and even moved it to another outlet using the factory cord it came with (all suggestions from September and October 21 when you all pushed another update and caused all the same issues with many nest hub max’s.
09-05-2022 10:02 PM
Thanks for updating us. Could you please provide your Google Nest Hub Max' firmware version?
To check which firmware version you're on, follow these steps:
09-06-2022 04:03 AM
Firmware Version: 295170
09-06-2022 07:56 PM
Thanks for the additional info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
09-07-2022 07:13 PM
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.