Hey there ml static, 
Sorry for the late response, but I wanted to hop in here to help. I can understand the frustrations around your app troubles, but I'm happy to look into this for you. 
First, would you mind answering some questions for me so that we can get to the bottom of this?
  • What troubleshooting steps have you taken?
  • Are you still experiencing the issues with the app? 
  • Are other devices having issues with the wifi or with staying online?
I look forward to your response.
-from Garrett DS (Community Specialist)