Google home app not finding my google nest routers

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Jenny Weinstock

I have just moved back to my house and re set up our google home mesh system. I used to use Google Wifi app to control and set up but now need to use Google Home however google home is not finding my devices? I can still connect to the Wi-Fi network but cannot set up the router network or change my password as the app isn't seeing them. Any help?

[Jeff]

Hi, Jenny Weinstock.

Sorry for the issues you're having seeing your devices properly through the Home app. I imagine that's quite a frustrating situation to have going on. I would be happy to help you get this sorted out. Before we go too deep, I do have some questions.

• What troubleshooting steps have you taken or been suggested so far?
• Have you tried doing a full factory reset on your network since moving it?
• Do you have the latest version of the Home app installed?

If you could verify these things, it might point us toward where the issue is found. We just need a little more to go on. I look forward to hearing back from you. Thanks.

[Jeff]

Hi, Jenny.

I just wanted to check in real fast to see if you still needed help here or if there's anything else I can do. Let me know if I can help any further.

Thanks!

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks