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My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Judy McKee

My app is connected. I can’t get in to the correct account to open Nest!

 

 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Judy,

 

Having issues with the app can be troublesome, sorry to hear this is the case. I would be glad to help you out and ensure you are good to go. Do you mind me asking, are you having trouble signing out of the app and signing back in? Have you migrated your account to the Google Home app? Please let me know, so I can ensure you are good to go.

 

Best regards,

Jake

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS