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Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Nest thermostat

Checking in status of nest thermostat. I sent it back to you and wondering when you will send one back to me

Legacy Nest Account - Can't reset password

I have a Nest Account (one that hasn't been migrated to my Google account) with two thermostats on it.I somehow got logged out and didn't know the password - I requested a password reset, I get the email but after I enter the new password (twice) it ...

trish1400 by • Community Member
  • 136 Views
  • 2 replies
  • 0 kudos

Roku TV no connected with Home app

Hi all,When I try to connect my Roku Hisense TV with my Google hub, this is the message I get : "No compatible devices were found in your Roku account You may need to set up these devices with Roku first. If you have already set up devices, they may ...

Phillips Hue “Something went wrong”

I’ve used Phillips Hue with Google Home for years. I have 60 Phillips bulbs and multiple rooms setup in Hue and then replicated in Google Home.Recently an automation (“Good Morning”) started failing - saying “Sorry - that device isn’t available” - so...

Mattcray by • Community Member
  • 82 Views
  • 0 replies
  • 0 kudos

Notifcation Error

Whenever I ask my Google Home to remind me about something, it always tells me there was an error retrieving a previous notification. This notification never pops up on my phone. How can I delete this error so it stops telling me about it?

Bruce1967 by • Community Member
  • 156 Views
  • 0 replies
  • 0 kudos

Roku will not allow me to control in google home app

I just bought a new roku tv and linked my account multiple times and when I try to click on my tv it says: "something went wrong" I can't control it with Google home mini. Tv fast start is enabled. How do I fix this?

Mike1198 by • Community Member
  • 281 Views
  • 0 replies
  • 0 kudos

Unable to remove/unlink device

I added an LG ThinQ device years ago. I'm trying to remove it but unable to. I can add a duplicate LG thin Q device and remove that one, but the old one I am unable to remove.It appears this has been an issue for many years with various convoluted an...

dizzy0ny by • Community Member
  • 175 Views
  • 3 replies
  • 2 kudos

Google Home cannot get fully saturated colour

Hello,My google home's set light colour doesn't match with the light's colour. For example when I set the colour to red, on the RGB scale it shows as 255 red, 50 green, and 50 blue, I've tested this with other brands of lights and they do not show 25...

MaxHuang by • Community Member
  • 148 Views
  • 0 replies
  • 1 kudos

Nest Mini wont factory reset

my nest mini suddenly stopped responding and wont factory reset. this seems to be a common issue of late. has Google issued an official response?

theDon911 by • Community Member
  • 99 Views
  • 0 replies
  • 0 kudos
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