08-04-2022 01:25 PM
Hello,
Lately when I have pushed the pause function for any of the devices on the app, nothing happens. Anyone have any advice on how to restore this function?
08-04-2022 02:06 PM
same here!
08-04-2022 08:00 PM
Incidentally, I have already tried a complete factory reset of all the routers. The paws function return for a time, but then stopped working.
08-05-2022 05:39 AM - edited 08-05-2022 06:05 AM
I've had the same issue. Have troubleshooted with a Google agent on chat too, to no avail. However was told it was being looked into and that I'd get an email for further assistance. I'll have to report back when it comes and if it helps.
08-05-2022 09:33 AM
Hi, can I ask how you got in touch with Google agent?. I'm having the same issue and I can't pause my kid's devices. Thanks
08-05-2022 10:42 AM
They have a help page. Click the link below I provided.
08-05-2022 05:49 AM
Same issue. Multiple devices tried to no avail. Reloaded app to no avail.
08-05-2022 09:30 AM
I'm having the same issue also