Google home keeps saying please log in to the Google home app…I am logged in..

[JohnF]

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Original poster: Anne Marie Romano 

I unplugged the power to the device 

and plugged back in 

Whenever I ask it a question it says to log in on app which I am

It says problem connecting to iCloud

[JohnF]

Hi there, Ann Marie Romano.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to assist you with this issue! 

• Are you logged into the correct account associated with your devices?
• Are you connected to the same wifi network as your devices?
• Did you get a new phone, internet router, or new ISP?
• Where are you seeing this message?

Please let me know if you need further assistance on this issue, and I look forward to your response. 

-from Brad C. (Community Speicalist)

[Oztiny]

Hi

I’ve got the same problem. Everyday my google home mine asks me to log in to the google home app. Next day connection gets lost and the smart speaker asks me to log in again. It’s like ground hog day. Please provide me some help. 

[GarrettDS]

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Oztiny]

Hi Garrett,

I still got that issue. My Google home mini looses it’s connection with the google home app.
I’ve tried a lot of different thinks to find a solution but I haven’t find any successful solution. I redefined my Wi-Fi to it, I unplugged it and than connected it to the app, I uninstalled the app and connected the speaker… I couldn’t  find a solution yet. My Nest doorbell never lost it’s connection neither the Philips hue bulbs. I only have that problem with the smart speaker. Thank you very much for your kind interest and response. Have a good day. 

best regards 

Oztin

[GarrettDS]

Hey there, 

Sorry to hear that you're still having this issue, but I'm happy to look into this further. 

Have you tried doing a Factory Reset on the device?

I would suggest doing that and let me know if that works for you.

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[Oztiny]

Hi Garrett,

I’ve just tried doing a factory reset on the device. I’ll let you know whether it works or not. Have a nice day. 

Best Regards,

Oztin Yigit ERDOGAN

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS