09-18-2022 10:04 AM
09-18-2022 02:27 PM
If you've already changed to a different Wi-Fi network, try these steps:
If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.
Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.
09-21-2022 01:46 PM
Hey there,
Thanks for the providing that steps, davidking!
MDMeyers, checking back in if the suggested troubleshooting above works? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best,
Alex
09-22-2022 04:54 AM
Thanks for your reply. Currently have 1 mini working, but Google smart speaker and 1 mini will not complete connecting. Have tried Hard reset of both. I had to replace my phone, so using Samsung Galaxy S22 5G.
All units are > 6 years old, so ? don't know if phone doesn't like old devices
09-26-2022 01:28 PM
Hi MDMeyers,
Thanks for the update. To make sure, have you tried setting it up using a different phone? Checking your phone's system update might help too.
Regards,
Alex
09-29-2022 03:18 PM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
10-03-2022 11:01 AM
Hello there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess