04-28-2022 02:17 AM
Somehow my two emails from Hotmail and Google have linked onto my home hub which now is my newer email but it’s linked to my old email which I’ve had for 15 or 20 years and I don’t know how to unlink them I tried to delete them both I have tried everything that I know to do and then I reset my home hub max and it wants me to migrate my Nest account but I can’t log into it because of the email situation so help of any kind would be greatly appreciated please and thank you
05-02-2022 11:33 AM
Hi MsChoate,
Thanks for reaching out.
If it's asking asking you to migrate your account, it means creating one unified Google Account that you can use to manage products and homes in both the Nest and Google Home apps. To do that, you can follow these easy steps:
You can only link one Google Account to one Nest Account.
Let me know if this helps.
Best,
Princess
05-05-2022 01:10 PM
Hi MsChoate,
Chiming in to check if you still need help with this?
Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.
Best,
Princess
05-16-2022 03:45 PM
Hi there,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess
10-17-2022 12:11 PM
Hi, When I try to migrate to google it asks me to use two email accounts that are super old. How do i get rid go those from the nest profile/account? thanks
10-18-2022 01:57 PM
10-21-2022 02:09 PM
Hi there,
I just wanted to follow up if you were able to check the link. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
10-23-2022 11:44 AM
Hi osadik,
We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Regards,
Juni