Help my Emails linked? Can’t log into nest hub or migrate

[MsChoate]

Somehow my two emails from Hotmail and Google have linked onto my home hub which now is my newer email but it’s linked to my old email which I’ve had for 15 or 20 years and I don’t know how to unlink them I tried to delete them both I have tried everything that I know to do and then I reset my home hub max and it wants me to migrate my Nest account but I can’t log into it because of the email situation so help of any kind would be greatly appreciated please and thank you

[Princesss]

Hi MsChoate,

Thanks for reaching out.

If it's asking asking you to migrate your account, it means creating one unified Google Account that you can use to manage products and homes in both the Nest and Google Home apps. To do that, you can follow these easy steps:

You can only link one Google Account to one Nest Account.

1. On your mobile device, download the latest version of the Nest app from the App Store (iOS 12.0 or higher).
2. Check that you have an eligible Google Account.
   1. If you don’t have one, you will need to create a new Google Account.
3. Open the Nest app and, if asked, sign in.
4. Tap Settings Account verify that you’re signed in with the account you want to migrate.
   1. To migrate a different Nest Account, tap Sign out at the bottom of the screen sign in with the account you want to migrate.
5. Tap Migrate to a Google Account.
6. Follow the in-app instructions.

Let me know if this helps.

Best,

Princess

[Princesss]

Hi MsChoate,

Chiming in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[osadik]

Hi, When I try to migrate to google it asks me to use two email accounts that are super old. How do i get rid go those from the nest profile/account? thanks

[Juni]

Hi everyone,
 

@osadik, let me help you. Check this helpful link on how to manage Nest accounts. Let me know if this works for you.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to check the link. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi osadik,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni