Home App w/ Lutron - One phone works, second one doesn't

[Zirca]

I have Lutron Caseta connected to my Home App.

It works great on my phone. I invited my wife to be able to connect to everything as well through her phone (both Iphone's.. I'm an 11, she's an XR). All of Lutron lights, etc show as offline for her. Nothing works.

I've tried deleted Home, reinstalling, but they always just show up as offline.

Any suggestions? I haven't found any good solutions online.

Thanks.

[Mlabrador]

Hi Zirca,

Thanks for posting in the Community and apologies for the late response. Let's sort this out.

Quick question — is the phone connected to the same network? Could you check if the hotspot is turned off? For us to isolate more of the issue try using another mobile device and add it to the home and check if the device is still offline.

Keep me posted.

Best,

Nikki

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Nikki.

Thanks,

Archie

[Azarco]

Hello Zirca,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex