Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I would recommend double checking your settings on the device, and ensure they are linked correctly.
We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake
