Home and Nest App not adding thermostat

[Moonchester]

I recently bought a house with Nest heating and now trying manage them with with home or the Nest App

With the Nest app I get a blank screen where you enter the last 4 digits and with Nest app, it won't focus on the QR code so I continue to manually select the thermostat at us just hangs

Using a Pixel 6, any suggestions appreciated 

[David_K · Accepted solution]

Which model of thermostat do you have? You can check here:
How to tell which Nest thermostat you have - Google Nest Help

Use the Google Home app to set up the following thermostats:

• Nest Thermostat

Use the Nest app to set up the following thermostats:

• Nest Thermostat E
• Nest Learning Thermostat (1st gen)
• Nest Learning Thermostat (2nd gen)
• Nest Learning Thermostat (3rd gen)

[David_K · Accepted solution]

Good to confirm that as the steps are different depending on the model.

You need to use the Nest app for setup, so don't try using the Google Home app.

Try these steps:

Troubleshoot QR code scanning with your phone’s camera - Google Nest Help

[David_K · Accepted solution]

Which model of thermostat do you have? You can check here:
How to tell which Nest thermostat you have - Google Nest Help

Use the Google Home app to set up the following thermostats:

• Nest Thermostat

Use the Nest app to set up the following thermostats:

• Nest Thermostat E
• Nest Learning Thermostat (1st gen)
• Nest Learning Thermostat (2nd gen)
• Nest Learning Thermostat (3rd gen)

[Moonchester]

I have the 3rd Generation 

[David_K · Accepted solution]

Good to confirm that as the steps are different depending on the model.

You need to use the Nest app for setup, so don't try using the Google Home app.

Try these steps:

Troubleshoot QR code scanning with your phone’s camera - Google Nest Help

[Moonchester · Accepted solution]

Thanks, all working now - appreciate your help

Simon