08-31-2022 09:57 AM
Does anyone have a solution to remove the Sling with Hopper from the Home app? When I go to unlink service, it does nothing.
09-06-2022 02:03 PM
Thanks for reaching out — let me help you with this.
If you're trying to remove a device:
Try these steps to unlink services:
Let us know how it goes.
09-09-2022 03:35 PM
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
09-11-2022 10:56 AM
Bumping in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
09-11-2022 11:19 AM
Those steps do not work.
09-11-2022 02:32 PM
Thanks for getting back to us and thanks for trying those steps. Have you tried clearing the cache and data of your Google Home app then, reinstalling it? If you're getting the same result, try creating a new home structure and move your active devices there.
Keep us posted!
09-14-2022 03:31 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
09-15-2022 03:36 PM
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
09-15-2022 04:35 PM
That did not work either. Is there any way you can email me so I can show you a screenshot of what is not working?
09-16-2022 04:16 PM
Understood. Could you fill out this form so that our team can assist you further? Let us know once you're done.
09-18-2022 10:57 AM
09-18-2022 11:37 AM
09-19-2022 08:21 AM
The does not allow me to add an image nor does it provide an email for me to send screenshots to as requested.
09-19-2022 12:43 PM
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Once they send you an email, you can reply to them with the photo of your Google Home app. Also, please be advised that this thread will be locked after 24 hours.