How do i get my Nest to work on my new phone

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Patti Silva 

I got a new phone but the Nest app doesn't connect to my thermostats.  The actual device says it's already connected to an account.  Tried to reset the password but the email never came to me to complete the process.  How do I get Nest to work on my new phone?

[rgaila]

Hey Patti,

You should be able to log into your Nest account on your new phone and view the connected devices from there. Have you maybe migrated your account to the Google Home App?  I would recommend double-checking the email you are using to sign in to your account. If you are still having trouble, please let me know.

-From Jake K, Community Specialist.

[126]

I'm having the same problem.  It tells me I'm connected to an email I never use but won't let me change it. All I want is to access my cameras on this phone. What can I do to make 5his work?

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Auntyheaven]

Yes,  I need help.  Freezing and can't set nest in new phone.  Similarly no email arrived. Shouldn't be this difficult.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS