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Hub Max camera is not connecting for the last 30-45 days. Why? It’s connected to WiFi.

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: Kevin Johnson 3609 


I have restarted, checked WiFi, and done a factory reset. Nothing is working and I still cannot view the camera from either the Google Home or Nest apps or my other Hub display.

Community Specialist
Community Specialist
Hi Kevin Johnson 3609,
Thank you for reaching out. I am sorry to hear that your Google Nest Hub Max Camera is not powering on or connecting. I appreciate you taking the time to try a variety of troubleshooting steps.
I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. 
For future reference, your Case ID is: 8-4354000031480.
-from Frances (Community Specialist)