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I am unable to log into NEST app. Says cookies are disabled - they are not

mariaob
Community Member

I have been pulling hair out all night - i have tried literally everything - randomly got logged out of my NEST app. cannot log back in - keep looping through "Cookies are disabled" - and they are NOT.  Nothing works.  I hate this google migration - I am unable to sign in via NEST - and unable to sign in using google.  Had a chat with a specialist who LEFT the chat - he was unable to come up with a solution and he just ended the chat.  I'm frustrated - HOW do I fix this??

4 REPLIES 4

mariaob
Community Member

ALSO - My son is able to log in on his phone - he did not update his ios - I did - so this is an ios issue and NEST needs to figure out why the app doesn't work with the update.

GarrettDS
Community Specialist
Community Specialist

Hey there,
I'm sorry to hear about the issues  you're having with the Nest app and your account, I'm sure this may be frustrating but I wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS