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I cant purchase with my play balance anything

Mahmoud86
Community Member

Hi I need to contact any senior level CS as i am facing an issue in purchasing any app. I am not able to buy anything despite i am having the play balance. I am no residing in US for a vacation and even though i cant use my play balance.

Please support

14 REPLIES 14

Ashepherdson
Gold Product Expert
Gold Product Expert

So this isn't a customer support form this is a community forum made up of members of the public like myself.  Saying this I suspect if you added the funds in one country and then changed countries you wouldn't be able to withdraw.  Were the funds added in the US if you're in the US currently?  Have you changed your country address in your Google account settings? 

My payment profile is already USA. And for the play balance was added in $USD and i have used balance before to purchase many things but now i cant use it. 

Yes but are you actually in the usa currently ?

Mahmoud86
Community Member

Yes i am currently there and i even i tried to purchase from different device but the trial failed. 

That's odd, if all settings are set to USA and you are there it should work.  Best bet is to contact Google pay support directly , 

https://support.google.com/pay/?hl=en#topic=7625138

I already did and hope to find a solution soon

Can you advise me if i want to escalate this Case ID [8-2041000031726] to a higher level since i didnt get any reply and even all the replies are non sense that i receive

I have escalated this for you 

GarrettDS
Community Specialist
Community Specialist

Hi there, 

Apologies for the late response here, but I wanted to hop in here to see how I could help. 

While I don't have an answer for you on this, I would suggest visiting the Google Play Community and writing a thread there to see how they could help answer you question. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having this issue. I would suggest speaking with someone in the Google Play Community as I stated previously as I'm unable to do anything here. 

 

I will be locking this thread as there is nothing further that I can do here. 

Happy Holidays, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Hi Garrett,

 

Thanks I have seen it and i have opened a new ticket again with Google CS and hope they solve my issue as it is now almost 11 days and still no valid solution from them

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Hi Garrett DS,

Thank you for your message. And i am still in favor of your immediate support and help as Google CS replies are so non sense however i have clarified many times and i am still receiving same replies every time. 

So honestly i dont know what to do.