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Nest Cams Connect in Home on iPhone but not on iPad?

Bacowles2
Community Member

I previously installed two Nest Cameras (one indoor and one outdoor) using the Nest app with a Google account. I have since added two new Nest Battery cams.  All four cameras connect and work fine in the Google Home app on my iPhone, but only the two new cameras will connect on my iPad.  The two older cams will not connect, though they appear in the app.

Is there possibly a difference with the iPad app?  It knows the cameras exist, it knows they are connected through Nest, but will never show the video or history.  The phone app does both live video and the full history without issue.

3 REPLIES 3

Kalla
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Eric_B
Community Specialist
Community Specialist

Hey Bacowles2,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Kalla
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.