Ihost, Sonoff zigbee smart water valve, and google home

[Jrt20024]

Hi,

I've been adding devices through zigbee to take some pressure off the wifi network, and normally when I add them through my iHost, they automatically show in the Home App for Google. I added the  sonoff zigbee smart water valve and it shows in the ihost panel but it doesn't transfer to the google home app, any ideas on what to do?

thanks in advance.

[JuanCH]

Hi Jrt20024,

Thanks for reaching out to the community! I understand you've been adding devices through Zigbee to your Wi-Fi network, and they automatically show in the Google Home app. However, when you add the Sonoff Zigbee smart water valve, it shows in the iHost panel but doesn't appear on the Google Home app. I know how difficult it is when a device doesn't work as expected. I'd be glad to help you with this! To gather some more details, I'd like to ask the following questions: 

• Have you already tried manually setting up your Sonoff Zigbee smart water valve on the Google Home app? If not, please check out our helpful article to do so: Connect third-party smart home devices in the Google Home app

• Is your Sonoff Zigbee smart water valve listed as an online device within your iHost panel?

Please keep me posted. I look forward to your response.

Best regards,
Juan

[Jrt20024]

Hi, I don’t see sonoff as a partner company to add directly to google home. 

the device is listed on the zigbee panel and works to turn on and off through there. 

this is odd as all the other devices show fine just not this one. 

[JuanCH]

Hi Jrt20024,

Thanks for following up! I understand you don't see the option to add your Sonoff Zigbee smart water valve to the Google Home app. This is definitely an experience we don't want you to have. Let's work together to find a solution! To isolate the root of the inconvenience, I'd like to ask some more questions:

• Is your Sonoff Zigbee smart water valve already set up on the eWeLink app?
• Do you have the option to select the eWeLink on the Google Home app list?
• Is your Google Home app updated? If not, please check out our helpful article to update it: Update the Google Home app

Please let me know if you have any other relevant information; it'll be helpful.

Best regards,
Juan