Integration with LG ThinQ

[jlinf]

Hi I have a very obscure issue but any ideas welcome. I have 2 LG TVs at home. One does not show up in my Home App. On the LG ThinQ both devices are shown. I have been unregistering/reregistering the link between Google Home App and LG and also hitting the "check for new devices" with no luck.

[jlinf]

Also I've been trying to "add a new device" to get the second TV in the app - no luck

[frances]

Hi jlinf,

Thank you for reaching out. I understand your concern, I would be more than happy to help you. Let's get your TV connected! 

• Here is the link to the LG ThinQ app

After downloading the App and following the instructions, you can set up your LG TV

• Step 1. Set up smart home devices
  • If you haven’t already done so, set up your smart home devices by following the steps provided by the device maker.
• Step 2. Connect smart home devices to your speakers and displays
  • Open the Google Home app .
  • At the top left, tap Add   Set up device   Works with Google.
  • Select the manufacturer of the device from the list.
  • Follow the in-app steps to complete setup. 

Please let me know if you have any other questions or concerns. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.