LOST MY ACCOUNT / LOGIN DETAILS

[T3ryp]

I've had Nest thermostats and cameras for a few years.  Was having issues with my app so reloaded and I can't remember which email address is used or the password for the account. Now can't use any devices. Reloaded app but can't even connect devices as they are registered on my account that I can't access. 

How can I recover my email address and password 

Any help would be appreciated 🙏 

[MplsCustomer]

@T3ryp 

My guess is that, without the email address there is nothing Google Nest can or will do. Do you have any old emails you've kept (for Nest Aware subscriptions or setup) that would show the email address?

[Kane_Team]

We have this same problem but was triggered when they forced a migration from Nest App to Google Home and there was a glitch that Google Home doesn't support gSuite email accounts....now we can't find out where the cameras and thermostat are as they are no longer in the Nest App.

[Jeff]

Hi T3ryp,

Without having access to the previous email used, it can make chasing down account info quite difficult, but you might be able to get some mileage getting into contact with support directly to see if they can use your hardware info to find your account information. You can contact them here: https://goo.gle/31i1U5t. I would suggest speaking with them via chat or phone to sort this out. If you have any troubles reaching support or have questions, just let me know.

Thanks,
Jeff

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hi folks, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan

[Kane_Team]

We called support and they suggested unplugging the cameras for 48 hours and plugging them back in and setting up again. The camera's are still attached to an unknown account that they nest app migrated them to. We are really stuck here with 3 new cameras setup with no access to.

[Dan_A]

Hi Kane_Team,

May I have the case ID, hoping they provided it, for us to check the status of your case and see what steps you've taken? You can find the case ID via an email sent to you or given verbally.

Thanks,

Dan

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello T3ryp,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

[Kane_Team]

I've tried replying and thought I did 3 times now. Why is this sooo difficult?!

[Kane_Team]

Yay! It worked. I was using the link in the email reminder to respond to you all this time but it wouldn't post, it seems. 

[Kane_Team]

Okay, a summary of what has been most recently recommended. Unplug the cameras again for a minimum of 48 hours, reset our Wi-Fi to a different name and a different password, and plug the cameras back in and they will think they are in a new location and we will try to link them to the nest app again and agree to migrate over to the Google platform with an email that we have created that is not part of g suite.

I do not have high hopes.

[Dan_A]

Hi Kane_Team,

Thank you for your patience. Have you tried the steps above including using a non G-Suite account? If so, how was it?

Thanks,

Dan

[Kane_Team]

It worked!! Yay. Unplug for 48 hours AND rename your wifi and change your wifi password. Thank you! You can close this thread chat now. 👍

On another note, perhaps a link that works better when responding via the email link.

 

[Dan_A]

Hello Kane_Team,

Great news! Thank you for sharing your resolution here in the Community. We will also leave this thread open for a few more days while waiting for T3ryp to reply on their status.

Kind regards,

Dan

[Azarco]

Hey folks,

We want to make sure everything is working on your end. Let us know if you're still having trouble with this otherwise, we'll lock the thread after 24 hours.

Best,

Alex