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Login through the google home app (Harman Kardon Citation One)

Community Specialist
Community Specialist

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Original poster: Maurice DL 


Hi All,

I’ve seen many posts related to this issue but can’t find any with a definitive answer.
My Citation One keeps asking me to login through the app.
As a good husband i listened to that and checked the app. All fine. Restarted the device, all fine. 
Few hours later she started again ‘login through …..’
Factory resetted the device. All fine. Again a few hours later ‘login through …..’
Network is fine as the device is online when this happens.
What else can i try?. This is driving me nuts and it’s happening for weeks now.
Kind regards 

Community Specialist
Community Specialist
Hi there Maurice DL,
I'm sorry for the late response, but wanted to hop in here cause I see you're having issues with your Harman Kardon Citation One Speaker. Definitely understand how that could be frustrating, but I want to see if we can help. 
I did some research on this and suggest reaching out to their customer and product support since their product is continually giving you issues. 
Please let me know if you have any further questions or concerns. 
-from Garrett DS (Community Specialist)